Frequently Asked Questions
General
Premier transporter app dedicated to providing safe and reliable transportation services exclusively for university students. Our mission is to protect and empower students by offering a secure and convenient way to travel within their campus community.
Our app allows users to easily request rides, track their driver’s location, and enjoy competitive pricing. We prioritize safety, conducting thorough driver screenings and implementing real-time monitoring and emergency response systems.
LYFTME is currently operating in the IIUM Gombak campus area. However, we are targeting to expand our coverage area to whole universities in Malaysia.
Yes, LYFTME drivers are required to adhere to a set of regulations established by the Ministry of Transport. These regulations encompass the acquisition of a Public Service Vehicle (PSV) license, procurement of e-hailing insurance, undergoing annual vehicle inspections, medical checks, and more.
Allow us to assist you! You can get in touch with us through:
Hotline Number: 017-8877404
Operation hours: 8.00am – 5.00pm, Monday – Friday (excludes public holidays).
Email: support@lyftme.com.my
Operation hours: 8.00am – 5.00pm, Monday – Friday (excludes public holidays).
User
Download the LYFTME app, create an account, enter your destination, and request a ride. The app will connect you with a nearby driver.
The app provides users with a fare estimation feature, allowing you to get an estimate of the fare for your trip before confirming the booking.
Passengers can pay directly to the driver by using cash, Qr code payment and online transfers.
LYFTME services come with safety enhancements like driver background checks, live-location tracking, and driver ratings to ensure passenger satisfaction.
You can get in touch with your designated driver as soon as they are assigned to your reservation, either by making a phone call or sending a chat message.
Yes. There is a possibility of requesting the same driver, however it depends on their availability.
Simply tap on your booking, tap on Cancel. However, your account may be suspended after canceling the ride more than three times in a row without valid reason.
If you are unable to contact your driver, please contact LYFTME's customer service via live chat, hotline number or email and provide us your ride details for us to further assist you.
You may report to LYFTME’s customer service via live chat, hotline number or email. By the end of the ride, please submit your rating and feedback, we will promptly review it. If necessary, we will investigate the matter further. If a driver consistently receives low ratings and bad feedback, they may be temporarily suspended from driving for LYFTME. Drivers who break traffic rules and pose risks to others may face permanent suspension.
Your feedback helps us maintain a high standard of service and safety.
No, you will not be charged. However, your account may face suspension if you repeatedly cancel your booking on three consecutive occasions.
Fare bidding is a feature that enables you to discuss the ride fare with multiple drivers by proposing to book at a higher or lower fare within the allowable fare range. To choose a driver of your preference, tap "Accept" within the designated time frame indicated by the countdown bar. Once "Accept" is tapped, the driver will be notified and will commence heading towards your pickup location.
No, to adjust your offer, please tap "Cancel" and make a new booking.
Drivers may currently be unavailable in your area. You can consider offering to book at a higher fare to increase the chances of finding a driver.
Certainly, if you prefer not to accept any counter-offers from drivers, simply tap "Cancel."
The fare range is implemented to ensure fairness for our driver-partners' earnings.
Yes, you can book a ride with extra stops by book now or pre book service.
You can add one extra stop to your booking, and the fee will be shown up at the time of booking.
Our driver will wait for a maximum of 3 minutes at both your pickup point and the extra stop.
No, the fare is fixed at the time of booking according to the initial order of the stops.
The fare comprises the expense for the additional stop and is calculated based on the overall distance covered.
The fare is calculated based on the total distance covered; therefore, it may be adjusted accordingly.
Yes, you can book a trip for your friend or family member. Just choose who is riding in the app, then you can book a ride for them.
An emergency contact is a feature that allows users to designate a person to be contacted in case of an emergency during a ride. This contact is typically someone trusted, such as a family member or close friend, who can be notified if the user encounters any safety concerns or emergencies while using the service. You can add a maximum of 5 contacts to your emergency contact.
Driver
Simply download the LYFTME Driver app, input your details as requested, and we will handle the rest. Our team will review your application, conduct a background check, and you could be approved in just 5 days. Once approved, you can begin accepting booking requests and earning right away!
You can change and edit your vehicle info via the LYFTME Driver App.
We understand that unforeseen circumstances can arise. If you ever find yourself unable to complete a trip, please cancel it promptly.
However, consistently high cancellation rates may lead to the suspension of your account.Therefore, it is crucial to only accept trips that you're confident you can fulfill.
If you incurred toll charges or other expenses during your trip, make sure to notify the customer upon completion of the journey so that they can reimburse you accordingly.
The apps support 24 hours service, depending on the market demand.
Registration is free. However, in order to initiate a trip, you must first purchase a subscription by selecting one of the four available options.
If you possess a lost item belonging to the passenger, please consider using one of the following methods to return it.
- Deliver the item to the LYFTME office.
- Arrange a meeting time and place with the passenger to return the item. If this is the preferred choice, we suggest checking the fare on the LYFTME Driver app for the distance from your current location to the passenger and request compensation accordingly for the time and effort invested in returning the item directly.
You may also receive an in-app notification if a passenger reports a lost item in your vehicle.
We are committed to providing clear information about your earnings for each trip. Our drivers receive 85% of the total trip fare with no limit on potential earnings. Additionally, drivers retain 100% of their tips.
Please keep in mind: Prior to accepting a trip, you will see the fare the user is paying. For instance, if the trip's fare is displayed as RM50, you will earn RM42.50.
To avoid being marked as "Offline", we recommend you to accept and fulfill as many bookings as possible. If you must cancel, ensure it is for a valid reason. Rest assured, we are here to assist you throughout the process!
Fare bidding is one feature that enables you to discuss the job fare with passengers. You have the option to propose a higher or lower amount, and the passenger can then decide whether to accept your offered fare.
10.1 How can I know if a passenger has declined or accepted my offer?
You will receive notification if a passenger accepts or declines your offer.
10.2 Am I allowed to bid for multiple jobs?
Regrettably, you are limited to bidding for one job at a time. You will be presented with a list of requested jobs from which you can select your preferred option. Once you have secured a job, you must complete the trip before being eligible to bid for another job.
10.3 Am I allowed to bid above or below the presented options?
No, you are restricted to bidding within the provided options and cannot bid outside of them.
First and foremost, ensure the safety of all individuals involved. Move to a safe location if possible and assess any injuries. If you are involved in an accident, you should follow these basic steps:
- Contact Authorities: Call emergency services (police and ambulance) immediately if there are injuries or if the accident is severe. Provide accurate information about the location and the nature of the accident.
- Seek Medical Attention: Even if there are no immediate signs of injury, it is important for drivers and passengers to seek medical attention.
- File an Insurance Claim: Contact the driver's insurance company to report the accident and initiate the claims process. Provide all necessary documentation, including the police report and any evidence collected at the scene.
You can contact LyftMe’s customer service if needed.
An emergency contact is a feature that allows users to designate a person to be contacted in case of an emergency during a ride. This contact is typically someone trusted, such as a family member or close friend, who can be notified if the user encounters any safety concerns or emergencies while using the service. You can add a maximum of 5 contacts to your emergency contact.